Subscription Management
How Do I Subscribe?
Go to mulerun.com/chat and click the Credits balance area in the top-right corner to open the plan selector.
Select your billing cycle (monthly or annual) and the plan that fits your needs, then complete payment. The subscription takes effect immediately.
For Team subscriptions, choose Team in the plan selector and enter the number of seats. You can also subscribe via the Alibaba Cloud Marketplace — see Enterprise & Team for the full walkthrough.
How Do I Upgrade?
Upgrades take effect immediately.
How the upgrade is settled depends on where you subscribed:
- Web (Stripe): the old plan is not refunded, its leftover Credits do not carry over, and the subscription cycle resets to the upgrade date — you immediately receive the new plan's full Credits.
- Apple (App Store): Apple refunds the unused portion of the old subscription pro rata, bills the new plan right away, and the upgrade date becomes your new renewal date. On Apple, Pro is monthly only (no annual); Plus and Super are available both monthly and annually.
Can I Downgrade?
Direct plan downgrades are not supported. To switch to a lower plan:
- Go to
Settings → Profile → Manage → Stripeand cancel your current subscription. - Re-subscribe to the new plan.
The table below summarizes what is and isn't supported when changing your plan or billing cycle:
| Same plan | Upgrade plan | Downgrade plan | |
|---|---|---|---|
| Same billing cycle | — | Cycle resets to upgrade date; new plan and full Credits start immediately; no refund (Web/Stripe) | Not directly supported |
| Change billing cycle | Not directly supported | Not directly supported | Not directly supported |
Can I Switch Between Monthly and Annual Billing?
Switching directly between monthly and annual billing is not currently supported. Your subscription will continue on the billing cycle you originally selected.
How Do I Cancel a Subscription or Stop Auto-Renewal?
Click your avatar in the top-right corner and go to Settings -> Profile -> Manage -> Stripe, then cancel your subscription on the Stripe subscription management page.
If you cannot find the page, contact support with your account email and a screenshot.
Does Super Still Have a 7-Day Free Trial?
No. Super no longer offers a 7-day free trial. The current promotion is a half-price first month. The subscription page always shows the latest available offer.
Is a Subscription Unlimited?
No. Each subscription provides a fixed amount of Credits per billing cycle. Task execution consumes Credits based on actual usage. If the Credits for the current cycle are used up, you need to top up Credits to continue.
Are Student Discounts Available?
No. MuleRun does not currently offer a separate student or education discount.
Are Team or Enterprise Plans Available?
Team subscriptions are available — $20 per seat / month (or $192 per seat / year), with a minimum of 3 seats, and access to all paid features. Subscribe from the website (Upgrade → Team) or through the Alibaba Cloud Marketplace. For enterprise or multi-department collaboration needs, see Enterprise & Team or contact support for more information.
Failed Charges and Grace Period
If a renewal charge fails, the account enters a grace period and you are notified in-app and by email to update the payment method. Pay before the grace period ends and the subscription continues; otherwise it drops to Free.
Where Do I See the Next Charge Date?
Go to Settings -> Current Plan. It shows the current plan, the next deduct date, and the cancel-subscription entry.
Does Canceling End My Membership Immediately?
No. After cancellation, membership is kept until the end of the current billing cycle, then drops to Free. Cancellation may ask for a reason — used only for product improvement.