Subscription Management
How Do I Upgrade?
Upgrades take effect immediately. Click your Credits balance / Upgrade in the top-right and pick a higher plan.
How the upgrade is settled depends on where you subscribed:
- Web (Stripe): the old plan is not refunded and its leftover Credits do not carry over — you immediately get the new plan's full Credits.
- Apple (App Store): Apple refunds the unused portion of the old subscription pro rata, bills the new plan right away, and the upgrade date becomes your new renewal date. On Apple, Pro is monthly only (no annual); Plus and Super are available both monthly and annually.
Can I Downgrade?
Direct downgrades are not supported at this time. If you want to avoid future renewals, cancel the current subscription first and choose another plan later if needed.
Can I Switch Between Monthly and Annual Billing?
Switching directly between monthly and annual billing is not currently supported. Your subscription will continue on the billing cycle you originally selected.
How Do I Cancel a Subscription or Stop Auto-Renewal?
Click your avatar in the top-right corner and go to Settings -> Manage -> Stripe, then cancel your subscription on the Stripe subscription management page.
If you cannot find the page, contact support with your account email and a screenshot.
Does Super Still Have a 7-Day Free Trial?
No. Super no longer offers a 7-day free trial. The current promotion is a half-price first month. The subscription page always shows the latest available offer.
Is a Subscription Unlimited?
No. Each subscription provides a fixed amount of Credits per billing cycle. Task execution consumes Credits based on actual usage. If the Credits for the current cycle are used up, you need to top up Credits to continue.
Are Student Discounts Available?
No. MuleRun does not currently offer a separate student or education discount.
Are Team or Enterprise Plans Available?
Team subscriptions are available — $20 per seat / month (or $192 per seat / year), with a minimum of 3 seats, and access to all paid features. Subscribe from the website (Upgrade → Team) or through the Alibaba Cloud Marketplace. For enterprise or multi-department collaboration needs, see Enterprise & Team or contact support for more information.
Failed Charges and Grace Period
If a renewal charge fails, the account enters a grace period and you are notified in-app and by email to update the payment method. Pay before the grace period ends and the subscription continues; otherwise it drops to Free.
Where Do I See the Next Charge Date?
Go to Settings -> Current Plan. It shows the current plan, the next deduct date, and the cancel-subscription entry.
Does Canceling End My Membership Immediately?
No. After cancellation, membership is kept until the end of the current billing cycle, then drops to Free. Cancellation may ask for a reason — used only for product improvement.