MuleRun Docs
Search K

English

简体中文

English

简体中文

Appearance

FAQ ​

Frequently asked questions across MuleRun. For step-by-step fault diagnosis (errors, things not working), see Troubleshooting; for "how does this work" questions about a specific feature, each feature page has its own FAQ section, linked below.

Account & Login ​

How do I register? Register with an email address, or sign in with Gmail or Apple ID. See Account and Login.

I forgot my password / can't log in. Use the password reset entry on the login page. If you still can't log in, contact support with your account email and a screenshot. See Account and Login.

Can I change my email or account name? Account name changes depend on the profile page entry; email changes are handled by support. See Account and Login.

How do I delete my account? Self-service via Profile → Manage → Delete Account. Account data cannot be recovered after closure — this is different from canceling a subscription. See Delete Account.

Plans & Subscription ​

What are the plan tiers? Free, Plus, Pro, Super (personal), plus Team and Enterprise. Free does not include Computer; Plus and above unlock it. Exact Credits/storage per tier are on the pricing page. See Billing & Credits Overview.

How do I subscribe or upgrade? Open mulerun.com/chat, click the Credits balance area, pick a cycle and plan. Upgrades take effect immediately. See Subscription Management.

Can I downgrade? Not directly. Cancel the current subscription at Settings → Manage → Stripe, then re-subscribe to the lower plan. See Subscription Management.

Can I switch between monthly and annual billing? Not currently — your subscription stays on the cycle you originally chose. See Subscription Management.

How do I cancel or stop auto-renewal?Settings → Manage → Stripe, then cancel on the Stripe page. Membership stays until the end of the current cycle, then drops to Free. See Subscription Management.

Is a subscription unlimited? No. Each cycle includes a fixed amount of Credits; top up to continue once they're used. See Subscription Management.

Are there student discounts or a Super free trial? No student discount, and Super no longer has a 7-day free trial (current offer is a half-price first month). See Subscription Management.

What about Team / Enterprise? Team is $20 per seat / month (or $192 / year), minimum 3 seats. See Enterprise & Team.

Credits ​

Why did my Credits decrease, expire, or not match? Often normal: daily Credits don't roll over; analysis, file reading, search, retries, and scheduled tasks all consume Credits. Check Settings → Usage for per-deduction reasons. If it still looks wrong, see Credits Issues.

When are my monthly Credits issued? On your account's monthly subscription date — not the 1st of the month, and not necessarily the renewal payment date. See Billing & Credits Overview.

Do daily Credits roll over? No. Daily Credits are valid only on the day granted. Free users have a monthly cap of 2,000 daily Credits. See Billing & Credits Overview.

Do unused monthly subscription Credits roll over? No. Monthly Credits expire each cycle and don't carry over; each new subscription cycle resets to the plan's monthly allowance. To exceed it, top up Credits (valid 2 years). See Credits Rules.

How do I top up or redeem a gift card? Click your balance → Buy Credits (top up) or Buy Credits → Redeem gift cards. See Billing & Credits Overview.

Payments ​

Which payment methods are supported? Card and common methods via Stripe. Subscription payments do not support WeChat Pay. See Payment Issues.

I'm in mainland China but don't see Alipay. A non-mainland proxy node may be changing the available payment methods. Turn off the proxy and refresh the payment page. See Payment Issues.

My payment failed or Credits didn't arrive after recharge. Check your payment method and record; for a gift card, redeem it manually under Redeem gift cards. If a normal payment still didn't arrive, contact support. See Payment Issues.

Where do I get an invoice or request a refund? Billing records are under Profile → Manage (Stripe billing history). See Payments, Invoices, and Refunds.

Availability & Regions ​

Which features are Enterprise-only?Messages (Beta), plus enterprise member management, shared Skills, and Enterprise Integrations. Most other features work on personal plans too. See Enterprise & Team.

Which features have plan or region limits? Computer requires Plus or above. Scheduled Tasks is Plus and above, and is not open in the CN region. Subscription payments don't support WeChat Pay. When a feature is gated, the product shows an upgrade prompt.

Feature-specific questions ​

Each feature page answers its own "how does it work" questions:

MuleRun Help Center

Copyright © 2026 MuleRun